MAINTENANCE CONTRACT

IT is such an integral part of any business and looking after its upkeep is of vital important to your business. Downtime can be a major drain on your time and resources and cost you money.

GOLD SOFTWARE SUPPORT
Covers all Remote work and On-site visits for Microsoft products, anti-virus and anti-spam products, backup software on the servers as and when required, and covers Remote work on clients for Microsoft products only. First line support on non-Microsoft based problems. Also included in the price is complete site Disaster Recovery for the site (where appropriate backups are being taken). free remote end user support is included.
SILVER SOFTWARE SUPPORT
AD-HOC SUPPORT

This contract will cover your hardware equipment for unlimited site visits and unlimited replacements of the hardware items if a repair can not be completed then a complete hardware replacement will be given.

HARDWARE SUPPORT
How do you want to be treated? That's the way we want to treat you! 

Covers all Remote work for Microsoft products, anti-virus and anti-spam products, backup software on the servers as and when required, and covers Remote work on clients for Microsoft products only. First line support on non-Microsoft based problems. free remote end user support is included.

We understand that not all clients want to be tied down to a maintenance contract and as such we offer an ad-hoc service for, servers, client machines and other network items, although the response time is not contracted you?ll still get the same great service as if you did have a maintenance contract with ourselves.

  • All our contracted maintenance customers servers are covered via our pro active monitoring software.
  • Improved performance and minimal downtime for your business systems.
  • Customer service is our priority, so when a support is needed, we aim to do it as quickly and as efficiently as possible with minimal disruption to your business operations.
  • Fixed cost contract no hidden charges applied.
  • Access to fully trained engineers and not an outsourced call center.

 

All of our business agreements include a built-in annual review so we can be sure you?re receiving the level of service you need.

We can provide tailored support contracts to customers local to GTA

Please contact us for more information on this service or to book a meeting or just for chat. 

We have everything you and your business needs to maintain the efficient operation of your IT infrastructure. You are in our safe hands for all your IT requirements. Response times are contracted to an SLA to ensure you get the support fast when you require it most.